Archive for January 5th, 2010

How do you Keep Your Engine Running?

Tuesday, January 5th, 2010

Recently I conducted a five-day corporate leadership program. It was a good program, but groaned with over-weight handouts and endless debates.

Tim, a participant in the program,

had a remarkable ability to get along with the other students. There was no doubt that sales and marketing was his chosen métier. He asked thought provoking and interesting questions.

But why was Tim not looking convinced?

May be I had challenged the administration of his incentive and reward system. Towards the end of the day, he came to thank me for the session, but tactfully conveyed that there was not much to take home that day.

Therefore, we decided to chat one to one

I shared with him that even after many years of teaching and training, I still have one unanswered question – “How do we motivate staff?” the psychology of motivation is not only complex but also unending. There is no set formula for motivation or leadership. There is no secret code. These training sessions are heuristic in nature and bombard your cognitive abilities to find a solution in light of the new awareness.

Every model and motivation theory has in it the seeds of destruction and rejuvenation.

 May be Tim was taken aback when

I commented that his motivation style resembled “KITA.”

So what is KITA?

Coined by Fredrick Herzberg, KITA stands for “Kick in the A…” In other words, KITA means – a kick in the pants. There are two kinds of KITA:

Negative KITA:

Action generated out of psychological fear, i.e. getting movement but not motivation. The person may do the necessary tasks, but need not be intrinsically motivated. Movement is a function of fear of punishment. It is no different from animal training. Movement requires constant reinforcement and stresses short-term results.

Positive KITA:

What if, I say, “If you do this for me or the company, and in return I will suitably reward you? Do you think I am motivating you? You might say YES.

Think about it again!

Whenever I ask this question during training sessions, there is always a unanimous judgment that positive KITA is motivation. I reckon, recognizing these distinctions is an important step in the process of truly motivating any force of people organized to accomplish a task.

Punished by rewards

Alfie Kohn has written extensively on this topic in his book –“Punished by Rewards.” In my opinion, it is a good resource for every manager, teacher, and parent.

Herzberg calls Negative KITA as RAPE and Positive KITA as SEDUCTION

Which do you think is better or worse? According to Herzberg, seduction is worse than rape.

Why?

Because rape is an unfortunate happening, while seduction suggests you are a party to the crime. Because of this inadequate understanding of positive KITA, the manager does not have to kick you, but you kick yourself.

Herzberg performed studies to determine

which factors in employee’s work environment caused satisfaction or dissatisfaction. He authored his findings in the book “The motivation to work.” Herzberg separated factors into “hygiene” and “motivation.”

Hygiene factors are

those that do not lead to motivation, but without these factors, there is distinct dissatisfaction with the job. Examples of hygiene factors are company policy, supervision, work conditions, and salary.

Motivation factors are

Achievement, Recognition, Work itself, Responsibility, Advancement, Growth.

The factors responsible for job satisfaction are different from the factors that lead to job dissatisfaction.

What is the opposite of Job satisfaction?

If you answered – Job Dissatisfaction, then you are wrong.

The right answer is No Job Satisfaction.

 

What is the opposite of Job Dissatisfaction?

If you answered – Job Satisfaction, then you are wrong.

The right answer is No Job Dissatisfaction

Remember:

Since the factors causing satisfaction are different from those causing dissatisfaction, therefore you cannot equate the two feelings.

Tim looked somewhat convinced…

I left him with a thought from an article by Dr. Frederick Hertzberg published in Harvard Business Review.

“If you get a bonus of $ 500 in the first year and $ 250 the second year, you are getting extra rewards each year, but psychologically you may think you have taken a cut of $250?”

Right!

But?

If you make a big accomplishment by writing a thesis followed by a small or lesser accomplishment by writing an article, psychologically you do not feel you have taken a cut.

Why?

Because the ultimate reward in motivation is personal growth, and its pay back period is over a long time. You do not need to be incrementally rewarded to keep your engine running.

What have you done lately to keep your engine running!

Do you use Reasons or Emotions?

Tuesday, January 5th, 2010

Do you use reason or emotions?

When making decisions, people believe that they use reason rather than emotions.

Most people think that the statements they make and the acts they perform are based on logic and forethought. However, studies convey that 80% of decisions are based on emotions and 20% on reasons. People often take decisions with emotions, and then use logic to justify their actions.

If that is true, then, as a leader, what does it mean to you? – You need to connect emotionally with people to influence them. They will then align with you and lean towards you as plants lean towards the sun.

Something to think about?

The Secret of Anger Management – Ability to Manage Anger is an act of Bravery of the Stoics

Tuesday, January 5th, 2010

When the surge of temper subsides, you will have regrets; then, you will be in a position to see your own signature

Do you have a personal anger management policy in place? How many times did you lose your temper recently? Can you retrace your steps and identify the underlying reasons for your behavior?

I am sure you must be going through your periodic cycles of visible or invisible outbursts of frustration

How do you resist the urge to explode? Well these are simple questions but difficult to answer. Today, I am going to give you to overcome the challenges posed by loss of temper.

 

Before learning anger management, lets find out – What is loss of temper?

It is an emotional disturbance, which seeks vindication and retaliation. It takes an immense toll on your confidence, friendship and peace of mind. Loss of temper is an indication of weakness, which conveys that you are incapable of containing yourself.

Loss of temper or a lack of anger management is an announcement of your inadequacy and feelings of inferiority. It results in a temporary derangement that sweeps everything else aside.

 

What are the losses that you might overlook?

Research has shown that there is a direct impact upon your nervous system, endocrine glands, heart and liver when you get angry.

But how does anger impact these organs?

 

When you get angry, your body produces excess acids and adrenalin, which is poured into the blood stream. This puts extra strain on your vital organs.

What else happens during anger?

There is an emotional disturbance, which results in an uncontrollable urge to strike back or to retaliate at any cost.

This is usually followed by

a sense of guilt or self-condemnation when the surge of temper has subsided.

 

Finally,

there is a rift between you and the other party. It is usually very hard to mend such a rift.

So how can you overcome these challenges?

If you are plagued by this habit and wish to get rid of it, then here are some guidelines:

¨      Know the root cause of your outburst; do not try to justify yourself or find excuses for your reaction.

¨      Put yourself on test and work consciously to disperse every provocation of anger.

¨      Ask your friends/spouse to raise the danger signal when you fail to notice the signs yourself.

¨      Visualize and repeat to yourself that loss of temper is a sign of weakness, is a condition of immaturity, and is the mark of irresponsibility.

¨      Look for extenuating circumstances whenever you want to accuse, to condemn, or to speak your mind freely.

There is an another technique

When you are in the grip of anger, try to clamp your lips tight, sit down and lean back in your seat, anchor your hands in your pockets and your feet to the floor and let the waves of temper pass over you.

No doubt, the wish to assert yourself may be strong, but a display of bad temper is not a good idea.

Remember: You are more likely to get angry when you are feeling sad or dejected. Similarly, you are less likely to take offence when you are happy and in high spirits.

Do not let your temper rule you. Retain control over your emotions, and you will surely add to your happiness and productivity.

What is the Difference Between Coaching and…

Tuesday, January 5th, 2010

1.    Managing?
2.    Instructing?
3.    Training?
4.    Mentoring?
5.    Counseling?

An appreciation of differences helps us to position coaching as an appropriate intervention as and when required. Here is a snapshot of all the workplace development in their elementary form:

Managing: ‘Do this’
Instructing: ‘Here’s how to do this.’
Training: ‘Try doing doing this’
Mentoring: My advice is…
Counseling: What feelings does this invoke?
Coaching: How do you think you could…?

What Should We do to Break the Pavlovian Email Response?

Tuesday, January 5th, 2010

Pavlov used a bell to make dogs salivate in the hopeful anticipation of a meal. The emails and the incoming chimes have made us no different from the Pavlov’s dog. Every incoming mail has conditioned many of us to drop what we are doing and run after it. This habit creates discontinuity in the process of work and thought, thereby making us less efficient.

Simply turn off the chime and check your mails at appropriate intervals. Doing this will considerably cut down on your self-created interruptions, and hence increase your productivity.