What is one of an employee’s biggest complaints?
“I don’t get enough feedback from my boss.”
What does this suggest?
Make individuals aware of their performance and guide them to improve.
Here is a three-step method to deliver performance feedback that sinks in:
- Request them to evaluate their own performance: Let them rate a specific aspect of their work on a 1 to 10 scale. Many people judge themselves more harshly than you would judge them. In case they inflate their rating, it still gives you a baseline to respond with your input.
- Extract more information by asking follow up questions: Encourage them to share details that justify their self-rating. Identify what criteria they use to evaluate themselves and how they would track their performance.
- Analyze their comments: Since you have given them a chance to speak, now it is your turn. Thank them for explaining how they view their performance. Then just piggyback on what they have said. Start by giving the feedback they have omitted, and to that you can then add some verbal vitamins (praise)!
